bbkk Privacy Policy

Definitions and Applicability

This Privacy Policy ("Policy") applies to the bbkk platform and all its services. In this Policy, the words "bbkk", "we", "our" refer to the organisation operating this platform. The words "user", "you", "your" refer to any person registered on or using the services of bbkk.

By creating an account on bbkk or using its services, you are considered to have accepted all the terms of this Policy. This Policy is an inseparable part of our Terms and Conditions and should be read together with them.

This Policy has been drawn up in accordance with the applicable data protection laws and regulations of Bangladesh. We are always committed to ensuring the security of your personal information.

Types of Information Collected

bbkk collects various types of information, which can be divided into the following categories:

2.1 Identity Information

• Full name, date of birth and nationality
• National ID number or passport number (for identity verification)
• Current address
• Mobile number and email address

2.2 Account Information

• Username and encrypted password
• Date and time of account creation
• Transaction history and balance information
• Records of betting and gaming activity

2.3 Financial Information

• Details of deposit and withdrawal transactions
• Partial account details for bKash, Nagad, Rocket, Upay or bank transfer accounts (full account numbers are not stored)
• Timing and amounts of deposits and withdrawals

2.4 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Site usage patterns and duration
• Information collected through cookies and similar technologies

How Information Is Collected

bbkk collects your information in the following ways:

3.1 Information Provided Directly

Information you provide when filling in registration, login, deposit or withdrawal forms is collected directly. Information provided when contacting customer support is also included.

3.2 Automatically Collected Information

When you use the bbkk platform, certain technical information is collected automatically through cookies, log files and similar technologies. This information is primarily used to improve the security and performance of the platform.

3.3 Information Received from Third Parties

For identity verification or fraud prevention, bbkk may receive limited information from trusted third parties. Only the information that is necessary is collected in such cases.

Purposes for Using Information

bbkk uses the information collected about you for the following purposes:

• Identity Verification: To confirm your identity at the time of account registration and for security reasons.
• Service Delivery: To keep deposits, withdrawals, betting and other platform features running.
• Account Management: To ensure the security of your account and to monitor login activity.
• Communication: To send important notifications, transaction confirmations or account-related updates.
• Fraud Prevention: To detect unauthorised access, suspicious transactions and fraudulent activity.
• Responsible Gaming: To monitor users' gaming behaviour and provide assistance where needed.
• Legal Obligations: To comply with applicable laws and regulations and to respond to lawful requests from authorities.
• Platform Improvement: To analyse usage patterns and improve the quality of services.

bbkk never sells your information or shares it with third parties for marketing purposes.

Information Storage and Security

bbkk uses industry-standard technology to protect your information. All data transmissions are secured with SSL encryption.

5.1 Technical Security Measures

• All sensitive information is stored in encrypted form.
• Passwords are never stored directly — only encrypted hashes are kept.
• Servers are protected by firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are carried out.

5.2 Retention Period

Your information is retained for as long as your account is active and, after account closure, for as long as necessary to meet legal obligations. Records of financial transactions are retained for the period required by applicable law.

5.3 Response to a Data Breach

In the event of a data security breach, bbkk will promptly notify the affected users and take the necessary steps to contain the damage.

Sharing Information with Third Parties

bbkk strictly protects user privacy, and information is shared with third parties only in limited circumstances:

6.1 Service Provider Partners

Only the information that is necessary is shared with trusted partners who assist with payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure and customer support. These partners process information in accordance with bbkk's guidelines and may not use it independently.

6.2 Legal Obligations

Information may be provided to authorities as part of a court order, government investigation or other lawful legal process. In such circumstances, bbkk does not disclose any information beyond what the law requires.

6.3 Preventive Action

Limited information may be exchanged with other platforms or authorities to prevent fraud or money laundering, but always within the framework of the law.

6.4 Expressly Prohibited

bbkk never sells or transfers user information to third parties for marketing, advertising or commercial purposes.

Cookies and Tracking Technologies

The bbkk platform uses cookies and similar technologies to improve service quality and make the user experience easier.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help review platform usage to improve services.
• Security Cookies: Used to detect unauthorised access and suspicious activity.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some platform features to stop working correctly.

User Rights

You have the following rights regarding your personal information:

• Right to Know: You may request to know what information bbkk holds about you.
• Right to Correction: You may request the correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: In some cases you may request that the processing of your information be limited.
• Data Portability: You may receive a copy of the information collected about you in a specified format.

To exercise these rights, contact bbkk customer support. We are required to respond within 30 days of receiving a request. To learn more about responsible gaming, read our Responsible Gaming Guidelines.

Protection of Minors

All bbkk services are exclusively for persons aged 21 and above. Registration by minors is strictly prohibited.

bbkk verifies age at the time of registration. If it is later found that a user created an account while under the age of 21, that account will be closed immediately and all associated information will be deleted except where required by law.

bbkk never knowingly collects information from minors. If a parent or guardian believes their child has created an account on bbkk, please contact customer support immediately.

Changes to the Policy

bbkk may change or update this Privacy Policy from time to time. Reasons for changes may include:

• Compliance with new laws or regulations
• Addition of new services or technologies to the platform
• Security System Improvements
• Stronger Protection for Users

For important changes, bbkk will send a notification to your registered email or on the platform. Continuing to use the platform after changes means you have accepted the updated policy. Alongside this policy, a general overview of the platform can be found on our About Us page.

The latest policy will always be available on this page. You can check the "Last Updated" date at the top of the policy to see when changes were made.

Contact

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact bbkk customer support. Our support team is available 7 days a week, 24 hours a day in both Bengali and English.

For answers to common questions, check our FAQ section — it covers common questions about accounts, payments, and security.